CERES Inc. Terms and Conditions
Please take a few minutes of your time to read our terms and conditions.
By using this website, you agree and accept our terms & conditions of use. If you do not agree with our terms and conditions, you may not use this website. Please take a few minutes of your time to read our terms and conditions, your understanding of our Community Shared Agriculture (CSA) project and our subscription model is important to us.
1. Community Shared Agriculture (CSA)
CERES Inc. is a social business. We work by CSA principles and philosophies. Our aims are to support local farmers, provide fresh and affordable healthy food and connect communities. The following terms and conditions provide guidelines on how you can directly support the CSA project to ensure the ordering and collection of your produce runs as smoothly as possible. In turn, we aim to provide a friendly, helpful community, which connects you to your food and to the people who grow it and the land it grows on.
2. Prices and currency
CERES Inc. is an Australian company and all prices are listed in Australian Dollars.
3. Subscription to our service
Subscriptions provide security for the farmers and the CSA project; they also provide security for you, as a subscription will protect you from any price rises during that period. As such, we offer incentives to take out longer-term subscriptions.
CERES Inc. must receive payment before delivery will occur. Please allow enough time for your payment to reach us – for bank transfers, allow 3 working days and for cheques, allow 10 working days. For orders placed online, there is a minimum transaction value of $25 to help us cover credit card charges. There is no extra charge for delivery. All prices are subject to change from time to time. We will publish new prices on the CERES Inc. website and in our newsletter, giving you notice of any changes if possible. All prices are in Australian Dollars (AUD) and include GST.
5. Collection from your local Food Host
Please respect the privacy of your Food Host by adhering to the pick up times which they will arrange with you prior to your first delivery. If you are unable to pick up your produce during the arranged pick up hours, contact your Food Host as soon as possible and organise alternative arrangements. Do not wait for us to contact you – be proactive and take responsibility for collection of your produce. For ordering, produce and payment enquiries please contact the CERES Inc. and not your Food Host. Food Hosts do not handle orders or cash for CERES Inc. Your empty boxes, egg cartons and glass bottles should be returned to your Food Host each week. We collect this packaging and reuse it.
6. Product Satisfaction and Returns Policy
Your subscription is non-refundable except in special circumstances or if there is dissatisfaction with product or service, inline with the Fair Trade Practices Act. If you are dissatisfied with your produce contact CERES Inc. by phone or email within 24 hours of receipt of your produce so we can discuss an appropriate resolution with you. Due to the logistical difficulties of returning fresh produce, we prefer to offer replacement or seek an alternative solution where possible. We also like to know if you are enjoying your produce and why. We value your feedback on all aspects of our project – this is how we grow as a community.
CERES Inc. respects the confidentiality of our subscribers. The appropriate measures have been taken to ensure that your personal information is respected and kept confidential at all times. Any personal information collected from you is used solely for the purpose CERES Inc. services and is never shared with mailing lists, advertisers or other third parties. No credit card numbers are stored in our system and our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times.
The CERES Inc. website (www.ceresfairfood.org.au), including copyright material, trademarks and registered trademarks, is the property of CERES Inc. Pty Ltd. This property may only be used for the purposes of browsing the CERES Inc. website and acquiring produce through CERES Inc.
CERES Inc. reserves the right to change our website, policies and conditions at any time. While we endeavour to keep the information on this site accurate and up to date, we will not be liable for any economic loss, inconvenience or damages arising from the use of this site. This website contains links to other sites to provide useful, topical information to our subscribers. CERES Inc. is not responsible for the content, accuracy or privacy policies of these external sites. The provision of a link to an external website does not constitute an endorsement or approval of that website or any of the products or services on that website. By using this website service you agree to these terms and conditions of website use.